How do you complain about conditions in the place of detention?
Complaint to the administration of the detention centre
If you are not satisfied with a particular situation at the detention centre, you can try to solve the issue by communicating it to the staff of the detention centre. If they are not able to help, you should submit a complaint to the head of the detention centre. You can also claim compensation if you believe that you have suffered any material or moral damages because of inappropriate conditions.
What to write
When filing a complaint, you should explain all the relevant facts, the type of violation, how it occurred and add any evidence that you have. The institution may ask you for additional explanations or documentation, where necessary.
Procedure
You have the right to receive a response to your application in writing within one month. The procedure for the examination of your compensation claim and the limits to compensation are explained in the Law on the Compensation of Damages Caused by the State Institutions. Your claim for compensation will only be considered if a violation is found.
Appeal
If you are not satisfied with the decision, you can appeal it to a higher institution. The decision has to indicate the deadline and the institution for the appeal.
Complaint to the Health Inspectorate
If you were seen by a doctor during your detention period and you were not satisfied with the quality of the treatment received, you should submit a complaint to the Health Inspectorate of the Ministry of Health. The method for writing an application is explained on the website of the Health Inspectorate.
The Health Inspectorate will consider your application free of charge, make a decision about the next appropriate steps and ask you for further documentation, if necessary. The inspectorate must respond to you within one month.